Run your support business from roster to invoice.
Manage participants, schedule workers, record progress notes and travel, and turn completed shifts into invoices — all in one simple workflow.
Ready to Bill
One shift. Everything connected.
The participant, worker, service details, notes, travel and billing stay attached to the same shift — so nothing has to be pieced together later.
Schedule
Participant, worker, service and rate stay connected.
Deliver
Workers see only what they need for today’s shift.
Record
Capture time, kilometres, notes and incidents together.
Check
Surface missing or unusual billing information.
Invoice
Turn approved services into traceable invoices.
Know who is supporting whom, when, and why.
Build a clear weekly roster around participants and their usual services. Rates, support items and instructions follow the shift instead of living in someone’s memory.
- Day, week and month views
- Recurring weekly and fortnightly supports
- Participant defaults reduce repeated admin
- Clear shift and approval statuses
Next shift
The right information, without the admin maze.
Workers open ProviderOps and see today’s work. Starting and finishing a shift is straightforward, with one completion screen for actual time, kilometres, progress notes and incidents.
Supported John to attend his chosen community activity and return home. John participated throughout the outing.
A complete service record while the shift is still fresh.
Actual time, travel and notes are captured together and linked back to the participant. The interface is ready for future dictation support without inventing or embellishing clinical facts.
Move from completed work to clean invoices with confidence.
Review completed services in one place, surface missing information, and keep each invoice connected to its source shifts.
Billing checks
Find missing notes, rates, service items and dates.
Ready to Bill
Review and approve completed services together.
Invoice records
Keep quantities, rates and payment status organised.
Duplicate protection
Prevent the same shift being invoiced twice.
Simple for one. Structured for thirty.
Use ProviderOps as an independent support worker, then invite coordinators and workers as the business grows. Useful separation of roles, without enterprise complexity.
Sole traders
One login, one connected workflow.
Small teams
Clear roles and assigned work.
Ready to bill
Know which completed supports can be invoiced.
Nothing gets lost
See missing notes, unfinished shifts and billing issues.
Start without an enterprise commitment.
Early access is free while in beta for independent workers and small provider teams.
For sole traders and teams with up to 30 support workers.
Plain answers.
No inflated compliance promises and no mystery integrations.
Is ProviderOps NDIS compliant?+
ProviderOps supports common NDIS provider workflows. Billing checks help identify missing or unusual information, but they do not replace each provider’s compliance responsibilities.
Is it suitable for an independent support worker?+
Yes. A sole trader can use the same connected workflow without setting up an enterprise-style system. Team controls are ready when you grow.
Can workers see every participant?+
No. Worker access is designed to be limited server-side to assigned shifts and the participant information necessary to deliver them.
Does it include official NDIS prices?+
Not by default. Demo records are clearly labelled, and verified support-item data can be imported and versioned later.
Can I connect Xero or MYOB?+
The integration layer is prepared for accounting connections, but no integration is presented as live until it has been properly configured and verified.
Make the next shift easier to schedule, record and bill.
Bring your roster, service records and invoices into one workflow made for smaller NDIS providers.